Shipping policy

I DIDN’T RECEIVE A CONFIRMATION EMAIL — WAS MY ORDER PROCESSED?

If you received an order number at checkout, your order was successfully processed. Please save this number for your records.
If you do not receive a confirmation email within 24 hours, contact us at channel83studio@gmail.com.

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I HAVEN’T RECEIVED A TRACKING NUMBER — WHEN SHOULD I EXPECT IT?

We aim to fulfill all orders as quickly as possible. You should typically receive a tracking number within 3 days of purchase.

During peak periods (e.g. promotions or holidays), processing may take slightly longer. Orders placed over weekends or on public holidays will be shipped the following business day.