CAN I CANCEL MY ORDER?


Unfortunately, we are unable to cancel an order once it has been submitted as this disrupts the process of our fulfilment team. We aim to dispatch orders efficiently to meet the expectations of our valued customers.

RETURNS / EXCHANGES:

We do not accept refunds. Exchanges can be granted if you have ordered the incorrect size and would like an item we have in stock. Return shipping costs will be at the customers expense, and you will be charged a re-delivery fee.

  • Items must be returned in original, unused, unaltered and unwashed condition.

  • We do not accept returns / exchange on sale items, all purchases on sale items are final.

  • To properly conduct a return on any item(s), please contact channel83studio@gmail.com with your corresponding order number. We reserve the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

I DIDN’T RECEIVE A CONFIRMATION EMAIL, WAS MY ORDER PROCESSED?
If you received an order number at the end of the checkout process, then your order has gone through. Please save your order number for your records. If you don't receive a confirmation within 24 hours, it's possible that it is in your spam folder.

I HAVEN’T RECEIVED A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

We aim to fulfil all orders as soon as possible, generally you should receive a tracking number within 3 days of your purchase. Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed the 3 day window. Orders placed over the weekend or on holidays will be shipped the following business day.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via Visa, Mastercard, Amex, PayPal and afterpay. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. You will be asked for your card number, its period of validity and the CVN. *PayPal allows secure payment with your PayPal account or credit card. You will be redirected to Paypal to finalise your order. Once your order is completed, you will be automatically redirected back to our webstore.